Contact

Write to support@yeswel.store. Every message to Yeswel — the shop at yeswel.store — arrives there and a person answers it, normally within one working day.

We answer by email rather than by telephone, so that what was agreed about your order is written down and either of us can look it up later.

The phone number checkout asks for is optional, and it is there for the carrier — someone trying to deliver a parcel on the day. We do not call it to sell you anything.

Include your order number — it is at the top of your confirmation email. With it we can answer in one reply instead of three.

Write to us about:

• payment details for an order you have placed;
• changing or cancelling an order before it is dispatched;
• where your parcel is;
• starting a return, or something that arrived faulty;
• an invoice or a receipt you need.

Ask us about sizing, fibre, weight or care before you buy — a question answered in advance is cheaper for both of us than a return. If we do not know something about a product, we say so rather than guess.

Requests about your personal details — a copy of what we hold, a correction, a deletion — go to the same address and are answered within thirty days. The Privacy Policy sets out what those rights are.